What Is Community Expert in Salesforce

You’ll often have several Salesforce users that excel in their specialties within your organization. Some may be good in Apex codes; others may have a good grasp of creating help texts in Knowledge; any others may be doing well in Salesforce Campaigns.

The vast number of business goals that Salesforce encompasses and seeks to simplify paved the way for the rise of Salesforce community experts. Who exactly are these people, and how can somebody become one?

(more…)

Continue Reading

What is @mention in Salesforce

Salesforce Chatter allows you to freely interact with your company colleagues in terms of exchanging ideas, sharing relevant data, and collaborating on different projects. Because you’ll be virtually talking to several colleagues at once, you’re free to @mention anyone you want to directly talk to. This post will help you understand what @mentions are and how to use them.

(more…)

Continue Reading

What Is Campaign ROI in Salesforce

Are your company’s campaigning efforts worth it in fulfilling your business goals? Or have your efforts become too much that a feasible return of investment is not attainable?

Companies often calculate their ROI or return of investment to determine if their campaigning efforts have been successful in drawing customers and prospects into their business. Good return of investment means that whatever it is that your company has put forth to advertising and marketing campaigns have paid off well in the form of a steady stream of prospects and customers.

Salesforce can help in calculating your company’s campaign ROI. This post shares more information about ROIs reporting in Salesforce.

(more…)

Continue Reading

What is Data Category for Articles in Salesforce

Presenting your end-clients with an effective DIY solution to solve their possible inquiries is a good way to help engage them and gain good customer service points. Giving them options to access a collection of helpful text in a help center is a good idea to provide customer service even without your live online assistance.

Salesforce Knowledge supports the creation of several articles that could be used as help texts for your website and for other Salesforce users within your company’s organization. These articles use data categories for better classification. What are data categories and how do they help in organizing data used by your Salesforce Knowledge agents?

(more…)

Continue Reading

What is Apex Connector Framework in Salesforce

The vast amount of data you store and use in Salesforce still might not be enough to facilitate your company’s needs. That is why you’ll likely need to connect to data sources that are outside of your Salesforce organization. Salesforce Connect allows this through the use of Apex Connector Framework. What exactly is this framework and how does it help your organization’s Salesforce goals?

(more…)

Continue Reading

How to use Salesforce console integration toolkit

As you continue using the Salesforce CRM, you will unlock different tools that will make your sessions more effective and efficient over time. There is a feature known as the Salesforce console integration toolkit and it is ideal for those who need quick access to updated information. Aside from helping them find the data that they need when they need it, this toolkit will also make it possible for them to create records in no time flat. (more…)

Continue Reading
Close Menu