Salesforce releases its Fifth Edition State of Marketing Report

The end of 2018 marks the fifth release of Salesforce’s report on practices of the marketing profession. The latest edition of the State of Marketing Report presents an exponential increase in the use of customer data, spread of social channels, maturation of social media use, increased market segmentation, and increased spend on marketing. However, the most important takeaway from the report is the customer’s increased expectations for personalized experience from brands. (more…)

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Embracing the Inevitable Disruptions to Business and Industries

Matt Garrat of Salesforce Ventures believes that disruptions are increasing in every industry. The managing partner points out that these arise from the increasing computing power, and adoption and sharing of technologies between businesses and organizations. It leads to more efficient markets, a wider reach of accessing talent and resources, and increased global competition. (more…)

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