Businesses in the electronics and home appliances industry face challenges like any other trade. These difficulties often hinder in delivering value customer service and quality products to their customers.
The inability to implement proper monitoring of internal activities is one of many challenges ALJE has faced. It rose over the challenge through the goal-driven solutions from its Cloudworks partnership.
After years of successfully delivering quality products and service, Abdul Lateef Jameel Electronics proudly launches its new retail stores and website “redsea” – An Omni channel, one-stop shop for electronics, appliances and air conditioning that provides premium and quality global brands at affordable prices.
Abdul Latif Jameel Electronics and Air Conditioning or ALJE is a company established over a decade ago.
Its creation resulted from the increase of the demand for quality electronics and home appliances in Saudi Arabia.
The late Abdul Latif Jameel founded the company in 1945 with deep roots in varying regions of the world.
It boasts of strong associations with market leaders, making it one of the recognized electronics providers in the world.
ALJE has a number of challenges in its daily business operations in need of solutions. These are:
Keeping in mind the challenges mentioned above, Cloudworks developed Salesforce-driven solutions resolving each challenge mentioned above.
Cloudworks’ Salesforce-driven solutions were, in truth, not simple. The process was linked directly to financial process and revenue of ALJE. This was certainly a sensitive task as it deals for the integrity of data.
But when implemented, the system has effectively resolved ALJE’s challenges by empowering both the company and customers through Salesforce and Oracle’s integration.