What is Web Chat Basics Module ?

Live web chat support is an extremely useful customer support tool for any business. It provides instant responses to customer inquiries in a real-time manner. Integrating a live web chat tool in a business website gives end-customers the satisfaction and assurance of having someone readily on-hand to answer queries they might have about the business’s products and services. (more…)

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What is Change Data Capture Basics Module?

Companies have a large amount of customer and corporate data which are stored not just on Salesforce, but on other external platforms as well. The need to work on massive amounts of data from other platforms have led Salesforce to develop ways to easily transfer and reconcile these external data towards the Salesforce platform. Hence, they created the Change Data Capture feature on Salesforce Lightning Experience. (more…)

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