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Community cloud

Build communities to build connection.

By providing you with the smart tools to build communities that will connect you to your customers, partners and employees, Salesforce Community Cloud proves to be the best CRM platform for portals building.

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Easily Create Custom Communities

With the Lightning Community Builder, you can create custom communities just by clicking on your tools— removing the need for serious, complex coding. And by choosing from a wide selection of pre-built templates, you can easily create and design your communities’ pages and add helpful components as desired.

Customize Your Content

Use permission enabled functions to create different levels of access for each type of audience. By customizing the content and accessibility of pages, you can ensure that only the most relevant data is viewed by your audiences.

Help Your Partners by Sharing

Provide assistance to agents, distributors, resellers and suppliers by building a user experience where you can share information on leads, deals, updates and sales reports that can help them find and close good deals.

Make Insightful Decisions

Get insights on customers by use of AI-powered features that gather and analyze data to predict customer behavior or purchasing patterns.

Encourage Customers to be Proactive

By building self-service portals, customers are empowered to seek answers and solutions without help from support agents. Develop FAQs and topic help pages, product and knowledge databases, log cases, and reviews and reports that customers can access and browse at their leisure.

Community Cloud helps you build and maintain connection.

Build and customize communities for your customers, partners and employees using these features:

Business Integration

Provide your communities with access to relevant, helpful content. Customize content and accessibility according to type of audience. Allow customers to post and escalate issues and support cases. Allow employees to share and access business files. Allow partners to update leads and opportunities.

Customization and Branding

Customize your Community Cloud’s environment to fit your business’ nature and brand. Design environments that are simple to use while providing a stunning look and interactive functionality.

Personalization

Automated suggestions are tailored to recommend connection to the most relevant content, groups, or experts. Customize recommendations according to needs, interests, behavior or patterns.

Mobile

Salesforce mobile app allows you, your customers, partners and employees to access the community from any device. Collaborate and connect anywhere, anytime.

Lightning Bolt

Build communities and portals that integrates with Salesforce flawlessly.

Engagement

Encourage engagement and sense of community by creating custom badges or labels on profiles of members who actively interact and help out other members. Match cases with member badges that have the relevant skills for solving the problem or issue.

Connect your customers to self-service portals and groups using features that provide rich user experience:

Case Escalation

Build a community support system that enables customers to create and escalate cases. Customers can view answers and responses directly on the community threads or privately.

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E-Commerce

Integrate the community platform with your e-commerce platform. Enable customers to explore and research products to encourage purchase or conversion.Customers can view answers and responses directly on the community threads or privately.

Knowledge

Provide customers with easy access to FAQs, articles, news, and tips from community members.

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Community Management

Lightning dashboards are customizable and preconfigured with analytic functions. Analyze data gathered from the community on engagement, adoption and popularity.

Accelerate productivity.

Increase your Partner sales by building connection with partners and agents using data sharing features:

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Salesforce Automation

Automate the sharing of records, leads and news with partners. Centralize inventory and pricing by integrating third-party systems.

Actions

ctionable suggestions are provided right from the feed. Integrate third party apps into the business processes by designing custom actions.

Data Sharing

Adjust sharing settings so partners can only access relevant information or content.

Dashboards and Reports

Track partner performances and view reports on custom dashboards. Connect partner data from different sources, measure and analyze metrics using Wave Analytics to rank and evaluate partner performances.

Make insightful decisions.

Create branded communities to encourage employee engagement and increase productivity through these features:

Salesforce Files

Sync and share files across member’s devices. Organize all files in one location that everyone can access.

Groups

Creates groups for each department or type of members to organize discussions, announcements, news and activities. Allow members to share files exclusively within their groups.

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Topics

Auto-generated topic pages are created for each new topic. Organize discussions and files according topic. Allow users to follow topic updates and access relevant discussion threads.

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Chatter Collaboration

Employees and groups can collaborate together on projects, check on task progress, and connect with topic experts. Encourage contribution of ideas and innovative suggestions.

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Contact

Are You Ready To Equip Your Sales & Support Team With The World's #1 CRM?

Send us your details & we will contact you.

Cloudworks is an agile and innovative cloud consulting company working in the GCC region and a Salesforce
Gold Partner.

Our team is a group of passionate Salesforce experts
aiming to help our customers to achieve success.

In cloudworks we value companies culture and real
value implementations.

Cloudworks Consulting DMCC 210

  • 501, Tiffany Tower, JLT PO Box 116424, Dubai UAE
  • Moon Tower 3rd Floor, 7586 King Fahd Branch Road, Ar Rahmaniyah Riyadh, Kingdom of Saudi Arabia
  • +971 45 146 933 - Dubai
  • +966 11 293 9528 - Saudi Arabia
  • +971 436 637 72 - Fax
  • info@cloudworks.ae

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