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  • +971 4 589 57 22
  • info@cloudworks.ae
  • UAE: Aurora Tower office 2202-2207, Dubai Media City, P0 Box: 478891 Dubai United Arab Emirates
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Community cloud

Portals

Build your community! Whether you are looking to build a community around your partners, customers or even employees we have the solution.

Build Communities

Build connections.

By providing you with the smart tools to build communities that will connect you to your customers, partners and employees, Salesforce Community Cloud proves to be the best CRM platform for portals building.
With the Lightning Community Builder, you can create custom communities just by clicking on your tools— removing the need for serious, complex coding. And by choosing from a wide selection of pre-built templates, you can easily create and design your communities’ pages and add helpful components as desired.
Use permission enabled functions to create different levels of access for each type of audience. By customizing the content and accessibility of pages, you can ensure that only the most relevant data is viewed by your audiences.
Provide assistance to agents, distributors, resellers and suppliers by building a user experience where you can share information on leads, deals, updates and sales reports that can help them find and close good deals.
By building self-service portals, customers are empowered to seek answers and solutions without help from support agents. Develop FAQs and topic help pages, product and knowledge databases, log cases, and reviews and reports that customers can access and browse at their leisure.

Community Cloud

Maintain connections.

Build and customize communities for your customers, partners and employees using these features:
Provide your communities with access to relevant, helpful content. Customize content and accessibility according to type of audience. Allow customers to post and escalate issues and support cases. Allow employees to share and access business files. Allow partners to update leads and opportunities.
Automated suggestions are tailored to recommend connection to the most relevant content, groups, or experts. Customize recommendations according to needs, interests, behavior or patterns.
Customize your Community Cloud’s environment to fit your business’ nature and brand. Design environments that are simple to use while providing a stunning look and interactive functionality.
Salesforce mobile app allows you, your customers, partners and employees to access the community from any device. Collaborate and connect anywhere, anytime.
Build communities and portals that integrates with Salesforce flawlessly.
Encourage engagement and sense of community by creating custom badges or labels on profiles of members who actively interact and help out other members. Match cases with member badges that have the relevant skills for solving the problem or issue.
Build a community support system that enables customers to create and escalate cases. Customers can view answers and responses directly on the community threads or privately.
Provide customers with easy access to FAQs, articles, news, and tips from community members.
Integrate the community platform with your e-commerce platform. Enable customers to explore and research products to encourage purchase or conversion.Customers can view answers and responses directly on the community threads or privately.
Lightning dashboards are customizable and preconfigured with analytic functions. Analyze data gathered from the community on engagement, adoption and popularity.

Accelerate Productivity

Increase productivity.

Increase your Partner sales by building connection with partners and agents using data sharing features:
Automate the sharing of records, leads and news with partners. Centralize inventory and pricing by integrating third-party systems.
Adjust sharing settings so partners can only access relevant information or content.
ctionable suggestions are provided right from the feed. Integrate third party apps into the business processes by designing custom actions.
Track partner performances and view reports on custom dashboards. Connect partner data from different sources, measure and analyze metrics using Wave Analytics to rank and evaluate partner performances.

Collaborate

Have insightful dicussions.

Create branded communities to encourage employee engagement and increase productivity through these features.

Sync and share files across member’s devices. Organize all files in one location that everyone can access.
Creates groups for each department or type of members to organize discussions, announcements, news and activities. Allow members to share files exclusively within their groups.
Auto-generated topic pages are created for each new topic. Organize discussions and files according topic. Allow users to follow topic updates and access relevant discussion threads.
Employees and groups can collaborate together on projects, check on task progress, and connect with topic experts. Encourage contribution of ideas and innovative suggestions.

What do our customers say ?

Quotes from our
Happy Customers

Cloudworks is a great Salesforce implementation partner, Always ready to lend an extra hand. Working with Cloudworks has given GBM the advantage of developing agile solutions for quick wins and also providing a robust solution to our organization. One great thing about cloudworks is that they always ask "WHY", they made us think if the process or the system could be made better. Official Salesforce Success Story : https://www.salesforce.com/eu/customer-success-stories/gulf-business-machines/
Sameer JafferyGBM
I rarely write any reviews, but I am compel to write due to the talented team of Cloudworks. These guys are amazing and in simple word they know what you want and how to do it quickly. Kudos to Souphien Akhrif !!!
TanveerAbdul Latif Jameel
We have worked with Cloudworks for a couple of years now. Souphien directly implemented our Salesforce which was built from the ground up. He was an integral part of understanding the needs of our company and spent many hours understanding the need, building smart solutions and training staff on how to use. We run a complex multi-national, multi-product business, and Cloudworks were able to quickly understand the brief. Post implementation Souphien and Cloudworks were always available for follow up questions and queries, however small and never once did I hear 'that is outside of scope' - Cloudworks deliver on time every time. Specifically I recommend Souphien, who I remain impressed by his professionalism and business methodology.
Richard Shearer, CEOTintra
This is our first engagement with Cloudworks. Souphien and his professional team handled the implementation from start to end efficiently. Their swift support in resolving issues is really appreciated. Looking forward to a long relationship.
Venkat SImageGrafix
Cloudworks team is really good and they have experienced resources who understands the business and know how to convert the requirements in to solution. Secondly, their support is excellent and we have recently kicked off our phase 2 with Cloudworks to customize Salesforce for our real estate division. I would strongly recommend Cloudworks if someone is looking for a Salesforce partner.
Aamir SulemanDubai Investments
Cloudworks have been great to work with and have made our implementation of Salesforce a swift and painless process. Souphien, Vishal and Waqar have guided us through everything all the way and have helped us transform our CRM and business capabilities. Many thanks guys!
Tony Long, CEOCPI Financial
Cloudworks Excellence in Service. Cloudworks offers amazing customer service and extremely knowledgeable professionals that will help you meet all your companies needs and exceed your expectations.
Kelly ColonWaterFront
Very happy with the team at Cloudworks who has helped us in DP World Project Management to create and implement a customized and unique PMIS. CW project manager and his developer are very good listeners and can come up with creative ideas to cater to the users' requirements. They are also very good on the training side and EXCELLENT in after-sales services in terms of system maintenance and customization.
Mohammad RagaeyDP World
On the first meeting itself Souphien had done all his homework and was quite well-versed regarding the scope of our business. Apart from that — Vishal the Salesforce expert, was always available on emails and would sit with us for hours to answer all our questions and come up with a solution for our problems. The proactive and timely approach from the Cloudworks team is definitely commendable. It still surprises us as to how they managed to execute such a challenging project in such a short span of time.
Hitjen Bajaj, CEOMosaic Live Management Agency
Cloudworks has been very efficient in implementing Salesforce for us. Souphien and his team did a great job understanding our needs and adapting solutions. The professionalism they showed was great, the training sessions were very efficient. We are moving into phase 2 with them now and do recommend them positively.
Eng. Joe NakhleGulf & World Traders
Quality of work and depth of knowledge. Responsive support and always at hand. Pleasure to engage with.
Adam GohaInjazat Data Systems
We worked with Cloudworks and its been a wonderful experience, we implemented Salesforce for our real estate business and we were given a very clear road map about the implementation path and milestones. Their ideas and experience with regards to Real Estate industry was amazing
Sameer ChaturvediTrafalgar Properties
Cloudworks.ae is an excellent strategic partner for us. Specially, when Souphien Akhrif engaged in our Salesforce implementation then all challenges were just a piece of cake for us. We successfully roll-out overall objectives and including critical integration between Sales cloud of Salesforce and Order Management in Oracle.
Faizan Ul-HaqAbdul Latif Jameel Electronics
At IMKAN, we don’t sell real estate. We’re selling a dream. Salesforce helps us get closer to customers so we can keep that dream alive throughout the sales lifecycle and beyond. Official Salesforce Success Story: https://www.salesforce.com/eu/customer-success-stories/imkan/
CARINE NEILL IMKAN Properties

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Cloudworks is an agile and innovative cloud consulting company working in the GCC region and a Salesforce Platinum Partner.

Our team is a group of passionate Salesforce experts aiming to help our customers to achieve success.

In cloudworks we value companies culture and real value implementations.

Cloudworks Consulting FZ LLC

  • UAE
  • Aurora Tower office 2202-2207, Dubai Media City, P0 Box: 478891 Dubai United Arab Emirates
  • +971 4 589 57 22 - United Arab Emirates
  • KSA
  • Moon tower, Mezanine floor, King Fahed Branch Road, Ar Rahmaniyah, PO Box: 231772, Riyadh, 11321, Saudi Arabia
  • +966 55 807 4044 - Saudi Arabia
  • info@cloudworks.ae
  • careers@cloudworks.ae

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