3302, Tiffany Tower, JLT PO Box 116424, Dubai UAE

The World's Most Advanced Customer Success Platform, at Your Fingertips

“Sales Cloud Customers See on Average a 34% Increase in Win Rates”

Your customer’s expectations are more demanding than ever. Is your business equipped to meet the challenge?

What’s Your Buying Experience Like?

When it comes to buying, there is one thing consumers care about more than price….

The Buying Experience!

They expect a customer journey that makes them feel special from start to finish. In fact, some 53% of consumers admit that more often than not, the decision to buy is based on how effective the sales process is!

In reality, many deals collapse at the final hurdle due to…
 
  • Reps not efficiently tracking all their deals

  • The sales process takes too long

  • Your reps aren’t getting the correct price or product information to customers on time

  • Discounts & other approvals take too long

All This Amounts to Missed Opportunities, Lost Deals & Loss of Potential Revenue!

At Cloudworks, we live, eat & breathe to bring the revolutionary cloud technology of Salesforce, to companies like yours.

The World’s #1 CRM, Used By More High-Performing Teams Than Any Other Solution

Salesforce is the world’s #1 CRM system that covers every aspect of your customer experience. With Salesforce you will finally have an automated process to move prospects through your pipeline without hitting any speed humps!

With Salesforce, Your Business Can Finally…
  • Deliver a personalised customer experience, built around their genuine preferences

  • Customers recognise a quality experience & are willing to pay more

  • Happy customers cost you less in the long run & become brand ambassadors who tell others about you!

  • Your employees will be happier with the tools in place that allows them to serve customers faster & better than ever before

 

Cloudworks is an agile team of Salesforce certified consultants. Headed by a veteran Salesforce consultant who’s worked on successful Salesforce roll-outs across Europe & the Middle East — the Cloudworks team has the right mix of business acumen & methodology, coupled with the cloud technology experience to get your business across the CRM line.

An official Salesforce “Customer Satisfaction Rating” of 5 Stars means you can rest assured your project is in good hands!

Cloudworks Logo
salesforce gold consulting partner Cloudworks

Why Salesforce Works — if You Want To Win in the Great Game of Business…

SALES CLOUD – THE CRM OF CHOICE FOR THE WORLD’S MOST SUCCESSFUL COMPANIES

The use of this top-notch CRM platform is what the most successful companies have in common. With a powerful automated system that drives improved conversion rates, increased revenue, and greater customer satisfaction, Sales Cloud is the only tool you will need to make your business grow. With features such as Contact management and Opportunity management, you can connect with customers and key persons to help secure and close deals while increasing your upsell opportunities to take your sales further. And by managing your leads using the Lead management and Sales Data features, you can make wiser decisions on investments and prospect opportunities that will generate even more sales and close more deals.

SERVICE CLOUD – YOUR PRODUCT IS ONLY AS GOOD AS YOUR SERVICE. LET IT BE AMAZING WITH SERVICE CLOUD

Reliable customer service is a critical element in business success. With Service Cloud, you can power up your customer support system with mighty features that can help you: Automate service processes to speed up case resolution. Improve onsite support operations. Provide support services to customers via voice calls, chats, emails, and even SMS. Respond to customer queries and posts on different social media channels. Set up self-service portals to help reduce case volume. Arm agents with all necessary information needed to resolve cases. Improve agent performances in case management and resolution. Improve customer satisfaction and guarantee.

COMMUNITY CLOUD – ENABLE COLLABORATION WITH YOUR CUSTOMERS AND PARTNERS

Encourage customer, partner and employee engagement by creating an environment where they can connect with each other, share files, and communicate easily. By creating a community with custom groups and self-service portals, customers can seek for answers and solutions by accessing relevant information and connecting with subject matter experts within the Community Cloud. Creating custom badges will also help community members identify which active members have the right skills and insights that can help them with particular issues or cases. And by integrating your e-commerce platform with the community platform, you invite member customers to explore your products and encourage conversion or purchase.

SALESFORCE MARKETING CLOUD – FOR COMPANIES THAT ARE SERIOUS ABOUT MARKETING THAT SPEAKS TO CUSTOMERS ON THEIR TERMS

The most powerful marketing tools are found in Salesforce Marketing Cloud. Deliver the best customer experiences by the help of Journey Builder and build business connections using the B2B marketing automation of Pardot. With powerful marketing tools like the Email Studio, Social Studio, Advertising Studio and Mobile Studio, you can build effective and attractive content for your promotional messages and help grow your audiences across every channel of your marketing process. You can also maximize the effective use of your data for generating new leads, discovering new audiences, earning more revenue and building more partnerships through the help of Salesforce DMP and Data Studio.

SALESFORCE CPQ – ACCELERATE THE LEAD TO CASH PROCESS WITH THE MOST EFFICIENT CONFIGURE, PRICE, QUOTE SYSTEM ON THE PLANET

CPQ is Salesforce’s premium suite of automated quote-to-cash solutions that help boost sales, sales performance, and speed up billing and payment processes. Drive your sales up and accelerate both performance and productivity of sales reps by the help of Guided Selling. Configure products and services faster with the product Configurator so your business processes flow smoothly even during special promo periods. You can also build proposals and contracts using customizable templates so you can easily create documents that are professional-looking and accurate. Also, manage your taxes along with invoices and payments using automated systems so you never miss a single invoice or forget to collect any payment.

COMMERCE CLOUD – ACCELERATE THE LEAD TO CASH PROCESS WITH THE MOST EFFICIENT CONFIGURE, PRICE, QUOTE SYSTEM ON THE PLANET

Build attractive and efficient customer experiences that will make them come back for more of your products and services. Salesforce Commerce Cloud is a vast and speedy platform that will help create and launch sites, market merchandises, and sell globally to a wide demographic. With the power of Salesforce Einstein AI, you can automate your business processes and help ensure giving your customers fast and reliable service, while providing you with actionable intelligence that you can use to push your sales further. Innovating your sites and customer experiences also becomes an easy task because Commerce Cloud can readily provide you with the latest technology upgrades from trusted technology partners.

FIELD SERVICE LIGHTNING–
IS A POWERFUL, HIGHLY CUSTOMIZEABLE SET OF FEATURES THAT YOU CAN USE TO SET UP A MOBILE-FRIENDLY FIELD SERVICE HUB IN SALESFORCE.

With the help of Field Services you can optimize your workforce and improve on your field service management with Salesforce's intelligent field service solution. Additionally, you can also manage all the problems of today’s mobile operations with no trouble, the onsite support solution from the leader in customer service. It deliver improved onsite support.
Salesforce field service software comforts you in following services:
Resolve field service calls faster, Enhancement in employee productivity in the field, Automate appointment scheduling, Manage agents, dispatchers, and tech, Get real-time visibility into all operations, Improve mobile workforce allocation and Keep customers updated at every step.

QUIP – CLOUDWORKS OFFERS YOUR BUSINESS QUIP THAT IS A COLLABORATIVE PRODUCTIVITY SOFTWARE SUIT FOR MOBILE AND THE WEB. IT ALLOWS GROUPS OF PEOPLE TO CREATE AND EDIT DOCUMENTS AND SPREADSHEETS AS A GROUP.

With Quip you can Reinvent work with chat, checklists, and project management right in your documents, spreadsheets, and slides.
Team up on your projects from anywhere with a all-in-one desktop-to-mobile experience. Your team will never miss a beat, no matter where they are or what device they use.
Get everyone on the same page—exactly–without email or meetings. Quip documents are a single, live version that everyone can view and edit at the same time.
Association Live Apps like calendars, videos, images, and more to build your team's perfect collaboration solution. Say goodbye to separate apps and heavy word processing programs.

PARDOT – IS A SOFTWARE AS A SERVICE(SaaS) MARKETING AUTOMATION PLATFORM BY SALESFORCE TARGETED EMAIL CAMPAIGN AND LEAD MANAGEMENT FOR B2B SALES AND MARKETING ORGANIZATIONS

Salesforce' pardot helps with a business sync well with own customer relationship management (CRM) solution, which offers a performance edge incentive for those that already use Salesforce CRM. Syncing with Salesforce CRM can take half the time or less compared to that required for competing products. Pardot touts a modern user interface, which can be more intuitive subjectively than the UIs of competitors. It enables your business to improve marketing -to-sales relationships efficiency. With our pardot your sales manager can benefit from increased close rates and deeper insight into sales funnel performance.
It can help you in
Grow faster with smarter engagement, Generate high quality leads, Build meaningful relationships, Calculate market ROI

PLATFORM – PLATFORM AS A SERVICE(PaaS) THAT ALLOWS DEVELOPERS TO CREATE ADD-ON APPLICATIONS THAT INTEGRATE INTO THE MAIN SALESFORCE.com APPLICATION.

Develop your business by developing apps that engage employees and extend your sales and service proficiencies. It gives everyone the power to quickly and easily build any app on the Lightning Platform that definitely makes business operations easy which results in bring boost in business. It can help you in
Create the perfect experience for users with declarative tools, workflow, and Lightning components anyone can use, Connect all your data sources to your CRM profiles, seamlessly integrating third-party backend systems, and even legacy and IoT data, Easily scale up your apps for any number of users, and elevate trust with advanced security services built in.

EINSTEIN ANALYTICS – IT ALLOWS YOU TO EXPLORE ALL OF YOUR DATA QUICKLY AND EASILY BY PROVIDING AI-POWERED ADVANCED ANALYTICS, RIGHT IN SALESFORCE. MANAGE YOUR DATASETS, QUERY DATA WITH SALESFORCE ANALYTICS QUERY LANGUAGE.

With our analytics you can discover insights, predict outcomes, find recommendations, and act quickly on a complete which results in increase in profits of business. AI-powered analytics platform can help you in followings
See insights and get recommendations by analyzing both Salesforce and non-Salesforce data. Easily take next steps using built-in CRM actions connected to your business processes, Deploy analytics fast by using customizable templates, third-party apps, or custom-built dashboards. Get the exact information you need by tailoring analytics to your business,Automatically find simple answers to complex business questions in your data and learn what happened, why it happened, what will happen, and what to do about it.

IoT CLOUD – IS A PLATFORM FROM SALESFORCE THAT IS DESIGNED TO STORE AND PROCESS INTERNET OF THINGS(IoT) DATA. THE PLATFORM IS BUILT TO TAKE MASSIVE DATA GENERATED BY CUSTOMERS, DEVICES, APPLICATIONS AND WEBSITES FOR REAL-TIME RESPONSES.

There are lots of new business opportunities in the fire hose of IoT data that’s streaming from today’s internet-connected products. Yet behind the billions of connected apps, devices, sensors, and sites, there are customers. So make sure you’re giving customers the best experience with Salesforce IoT, the only platform designed to put your IoT data where it will do your customers the most good right inside Salesforce.
Get a complete picture of product usage and performance by associating IoT devices with real customers and develop meaningful customer experiences across all of your connected products which results in business operations become easy and give benefits to customers and businesses as well.

INTEGRATION CLOUD – SIMPLIFY HOW YOU DESIGN, BUILD, AND MANAGE INTEGRATIONS WITH MULESOFT, ONE OF THE WORLD'S LEADING PLATFORM FOR BUILDING APPLICATION NETWORKS THAT CONNECT ENTERPRISE APPS, DATA, AND DEVICES, ACROSS ANDY CLOUD AND ON-PREMISES SYSTEM.

Develop your business by using integration cloud. It revolutionized the way businesses approach integration and the age-old battle against data silos. Offering flexibility and scalability, cloud integration opened a world of new opportunities for organizations to connect disparate systems. Businesses have benefited greatly from the ability to combine all of their cloud applications as well as on-premises systems. This practice gives companies comprehensive access and visibility into their data as well as improved functional connectivity.
Cloud integration has grown in popularity as the use of Software as a Service (SaaS) solutions continues to increase. IDC predicts this growth will continue and that nearly one third of the worldwide enterprise application market will be SaaS-based by 2018. Additionally, more businesses are operating with a hybrid mix of SaaS and on-premises applications, creating a greater need for progressive integration methods.

DATA MANAGEMENT PLATFORM (DMP) –
IT IS A PROVIDER OF DIGITAL MARKETING AUTOMATION, ANALYTICS SOFTWARE AND SERVICE. IT PROVIDES MARKETERS WITH A SINGLE ENVIRONMENT TO MANAGE ALL THEIR COMMUNICATION CHANNELS INCLUDING EMAIL, SOCIAL, WEB AND MOBILE.

The most competitive marketing tool are found in cloud works. Here are three major benefits of marketing clouds by using them any business can increase his conversions.
Journey Builder listens to what customers are doing. Specific triggers set off various actions that guide the customer’s individual journey with tailored messages. Marketers aren’t just sending out mass emails randomly, they’re listening for certain behaviors that call for a specific response.
Predictive analytics is a powerful tool to shape the customer experience. The Marketing Cloud assesses a customer’s behavioral history to predict future actions. What a customer has done in the past informs what they will do next, such as unsubscribe, share with a friend or buy. The Marketing Cloud then delivers a customised journey based on that knowledge.
The Marketing Cloud analyses campaign results with precision. The impact of every interaction is assessed to determine strengths and flaws in the marketing process. These results are then used to optimise existing methods in real time, as well as strategies going forward.

How Cloudworks will transform your team into an empowered, quota-crushing, customer-wow’in machine, powered by Salesforce Cloud Apps

DISCOVERY

Our business analyst team spends time in your business,
understanding your customer journey, sales & service workflows. For many companies this is the first time they get to see their operations captured in black & white

BLUEPRINT

Next, we crunch the information in conjunction with your key role-players & map your process onto Salesforce — identifying areas ripe for optimisation and to be architecture

BUILD

Now we bring out our consultant to build the brains of the system. Each iteration is tested & verified with you before proceeding. Ensuring no nasty surprises are lurking ahead

ROADMAP

The magic starts. Your users are trained on the new system & onboarding begins. We build a roadmap for success – and remain with you until you’re 100% satisfied all outcomes have been met. Our managed services team is always on standby to guide your team along the journey!

We have worked with Cloudworks for a couple of years now. Souphien directly implemented our SalesForce which was built from the ground up. He was an integral part of understanding the needs of our company and spent many hours understanding the need, building smart solutions and training staff on how to use.

We run a complex multi-national, multi-product business, and Cloudworks were able to quickly understand the brief.

Post implementation Souphien and Cloudworks were always available for follow up questions and queries, however small and never once did I hear ‘that is outside of scope’ – Cloudworks deliver on time every time.

Richard Shearer

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salesforce gold consulting partner Cloudworks

Have we interested you yet?

Watch this short video to get an inside look into the awesomeness of Salesforce!

The Cloudworks team awaits to equip your business with the tools and technology to thrive in today’s mobile, fast-paced economy! Every business is unique. We’ve learnt from experience that there is no such thing as a one-size-fits-all solution. That’s why we have a skilled and dedicated team of developers, certified on Salesforce’s Force.com development platform to shape a solution that fits you like a glove.

We’ll take you from development, to implementation, to change management, training & adoption — ensuring your business gets to realise the full benefit of your investment.

Are you ready to take probably the most impactful step of your business’ life?

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salesforce gold consulting partner Cloudworks

Are You Ready To Equip Your Sales & Support Team With The World's #1 CRM?

Send us your details & we will contact you.

Cloudworks is an agile and innovative cloud consulting company working in the GCC region and a Salesforce Platinum Partner.

Our team is a group of passionate Salesforce experts aiming to help our customers to achieve success.

In cloudworks we value companies culture and real value implementations.

Cloudworks Consulting DMCC

Copyright 2018 Cloudworks | Website Creation by Alif Conception

INTEGRATION CLOUD – SIMPLIFY HOW YOU DESIGN, BUILD, AND MANAGE INTEGRATIONS WITH MULESOFT, ONE OF THE WORLD'S LEADING PLATFORM FOR BUILDING APPLICATION NETWORKS THAT CONNECT ENTERPRISE APPS, DATA, AND DEVICES, ACROSS ANDY CLOUD AND ON-PREMISES SYSTEM.

Develop your business by using integration cloud. It revolutionized the way businesses approach integration and the age-old battle against data silos. Offering flexibility and scalability, cloud integration opened a world of new opportunities for organizations to connect disparate systems. Businesses have benefited greatly from the ability to combine all of their cloud applications as well as on-premises systems. This practice gives companies comprehensive access and visibility into their data as well as improved functional connectivity.
Cloud integration has grown in popularity as the use of Software as a Service (SaaS) solutions continues to increase. IDC predicts this growth will continue and that nearly one third of the worldwide enterprise application market will be SaaS-based by 2018. Additionally, more businesses are operating with a hybrid mix of SaaS and on-premises applications, creating a greater need for progressive integration methods.

INTEGRATION CLOUD – SIMPLIFY HOW YOU DESIGN, BUILD, AND MANAGE INTEGRATIONS WITH MULESOFT, ONE OF THE WORLD'S LEADING PLATFORM FOR BUILDING APPLICATION NETWORKS THAT CONNECT ENTERPRISE APPS, DATA, AND DEVICES, ACROSS ANDY CLOUD AND ON-PREMISES SYSTEM.

Develop your business by using integration cloud. It revolutionized the way businesses approach integration and the age-old battle against data silos. Offering flexibility and scalability, cloud integration opened a world of new opportunities for organizations to connect disparate systems. Businesses have benefited greatly from the ability to combine all of their cloud applications as well as on-premises systems. This practice gives companies comprehensive access and visibility into their data as well as improved functional connectivity.
Cloud integration has grown in popularity as the use of Software as a Service (SaaS) solutions continues to increase. IDC predicts this growth will continue and that nearly one third of the worldwide enterprise application market will be SaaS-based by 2018. Additionally, more businesses are operating with a hybrid mix of SaaS and on-premises applications, creating a greater need for progressive integration methods.