Travel companies have lots of linked databases to manage. Customer databases are often riddled with trip information, payment methods, itineraries, and unique customer requests and needs. Hence, it is important that travel agencies utilize a powerful platform where they can seamlessly manage all these bulk of data, monitor their projects, and check the activities of their sales reps all at the same time.
Escapes teamed up with Cloudworks to help them get started with Salesforce. The luxury travel company believed that Salesforce has all what they need to transform their business processes and data management to a more streamlined one.
Escapes is a luxury concierge and travel boutique creating bespoke experiences with an eye for detail that is unmatched in the market.
Escapes is a travel boutique specializing in luxury concierge and customized trips for each of their customers. They create special adventure trips taking into account the custom requests of their traveler customers.
Team members working at Escapes have travelled extensively to over 150 different countries. Having first-hand experiences in various countries makes them fully equipped to run the travel boutique. They know and understand their traveler customers wants and needs and are here to make dream travel escapades come true.
The business challenges that Escapes wants to address include the following:
Escapes wants all these solutions to have minimal to no customization. They want to keep things simple and sleek when it comes to data management.
Cloudworks answered the company’s need for simple and straightforward data management by implementing the following solutions:
Escapes is now able to monitor sales rep’s performance, streamline data management procedures, and deliver quick solutions to ramp up sales and profitability by using Salesforce Lightning’s simple and no-fuss features. Thus, they are able to reach out more to their target customers – the travelers.