Today’s customers expect seamless service no matter how they engage with a business – whether via digital channels with an agent or bot, in-store with an associate or messaging from the comfort of their own home. Service is quickly shifting beyond the help desk, and better integrating into your customers’ everyday lives.
During the webinar, learn how to:
- Deliver a connected self-service experience to find answers fast, access account and connected device information, and complete any business transaction
- Enhance the customer experience by meeting customers where they are, across the channels they prefer such as Messaging, Chat and Social
- Quickly help customers resolve routine requests across digital channels and gather insights for seamless agent handoff with AI-powered chatbots
Places are limited so please register.
We look forward to your attendance!