Businesses involved in the educational industry also face challenges like any other business type does.
Problems arising in these companies often hinder them to provide quality customer service simply because they were not able to monitor internal activities well. Such dilemmas are common for Dubai-based learning company named Knowledge E.
Knowledge E places great importance on giving something back to society and we run a number of projects with the simple goal of improving people’s lives, though with a focus on improving the conditions for research and education. From disaster relief to charitable projects, we regularly dedicate a significant proportion of Knowledge E profits to worthwhile causes where we can make a difference.
Knowledge E works passionately with all types of organisations within the research & education sector to support their innovation and development efforts by providing a combination of leading expertise, content resources and technology.
Knowledge E is an educational service provider which was established in 2012. They provide researchers, libraries, and institutions with high-quality services to help them achieve their goals, whether it be a major research paper or a simple piece of much-needed information.
Challenges that the daily business operations of Knowledge E need to overcome include the following:
Keeping in mind the challenges mentioned above, Cloudworks came up with the following things to help Knowledge E’s problems:
Knowledge E operated better thanks to the Salesforce solutions that Cloudworks implemented. The sales process was finally streamlined, things went automated, and customers become empowered because of the Customer Community program.