3302, Tiffany Tower, JLT PO Box 116424, Dubai UAE

Knowledge E

Businesses involved in the educational industry also face challenges like any other business type does.

Problems arising in these companies often hinder them to provide quality customer service simply because they were not able to monitor internal activities well. Such dilemmas are common for Dubai-based learning company named Knowledge E.

Knowledge E places great importance on giving something back to society and we run a number of projects with the simple goal of improving people’s lives, though with a focus on improving the conditions for research and education. From disaster relief to charitable projects, we regularly dedicate a significant proportion of Knowledge E profits to worthwhile causes where we can make a difference.

Knowledge E works passionately with all types of organisations within the research & education sector to support their innovation and development efforts by providing a combination of leading expertise, content resources and technology.

Background on Knowledge E:

Knowledge E is an educational service provider which was established in 2012. They provide researchers, libraries, and institutions with high-quality services to help them achieve their goals, whether it be a major research paper or a simple piece of much-needed information.

Knowledge E Customer Story Cloudworks 2
Knowledge E Customer Story Cloudworks 3

What Knowledge E:

Challenges that the daily business operations of Knowledge E need to overcome include the following:

  • The lack of a centralized system for tracking sales activities and pipelines

  • Proper management of information subscription packages

  • No integration between accounting systems and sales activities

  • Lack of automated document generation

Salesforce-Driven Knowledge E:

Keeping in mind the challenges mentioned above, Cloudworks came up with the following things to help Knowledge E’s problems:

  • Implementation of a more streamlined and fully-automated sales process which included lead process, invoicing and billing, opportunity life cycle, and renewal of opportunity creation.

  • DocuSign implementation for faster document signing using e-signatures

  • Generation of complex documents using new applications within the company

  • Customer Community implementation to empower customers and give them a voice for raising support cases directly with Knowledge E’s staff members
Knowledge E Customer Story Cloudworks 4

The Outcome:

Knowledge E operated better thanks to the Salesforce solutions that Cloudworks implemented. The sales process was finally streamlined, things went automated, and customers become empowered because of the Customer Community program.

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Cloudworks is an agile and innovative cloud consulting company working in the GCC region and a Salesforce Platinum Partner.

Our team is a group of passionate Salesforce experts aiming to help our customers to achieve success.

In cloudworks we value companies culture and real value implementations.

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