Oregon Systems is an IT solution and managed services provider with a breadth of knowledge and expertise in communications and collaboration, data centre and cloud services, and managed services. With its international headquarters in the Kingdom of Bahrein employs nearly 100 people in Bahrein and around 150 in other part of gulf countries, including highly trained service specialists who design, specify, deploy and manage complex ICT infrastructures and data centre solutions to meet the needs of almost 100 corporate and public sector customers.
Oregon Systems is a partners of Cisco, SAP , EMC, Netapp, Microsoft, VMware, Silver Peak, Array Networks, HP, Dell, Fujitsu, Levition, Beldon, Panduit,Mcafee Commvautl, Fujitsu, Imperva, etc.
Oregon being a main partner of Cisco and other brand in the region is subject to a very thorough audit process and has to comply to an accurate sales and post sales process. As a result they have chosen Salesforce and Cloudworks in order to make sure that their application could answer their specific requirements
The different processes that Cloudworks have been setting up for Oregon covers:
All the lead gathering using the most sophisticated marketing automation features as mass email, drip programs, landing pages, integration with social media, scoring and more…
Lead and Sales Process Automation:
The full sales process from a multi-channel lead gathering to the quote, proposal and order generation is handled through Salesforce. Considering the complexity of the different solutions, the sales process is involving different stakeholder: Sales, Presales, Procurement (for pricing, margin and cost management) and Top Management for approval. The aim was to be able to leverage collaboration and have the perfect process to ensure full control but at the same time make it very quick to be responsive in toward the customer. Following best practices advised by Cloudworks and using the very strong automation and collaboration capabilities of Salesforce, the team has now the perfect tool to answer all the customers’ requests.
Post Sales Process Automation:
Once the project won by Oregon, they needed to have in the same application a project management tool to make sure to follow the project up to completion. With this architecture Oregon is now able to track a customer request from the lead submission up to the project completion. The whole team is today extensively using Salesforce with natural collaboration between each department.
Service Process Automation:
The after sales and support process have been created and handled in Salesforce to follow the Order processing and have the full service features enabled for support agent.