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Salesforce case study Riyadh, Saudi Arabia

Company Description

Founded in 2003, Arkan Integrated Solutions provide Business productivity solutions and Professional services. Their history contains a list of customers expanded in more than 20 countries (including Saudi Arabia and all it major cities as Riyadh, Jeddah etc) with 10 years’ experience in ICT market.
Arkan Integrated Solutions is moving forward day by day to its deserved remarkable market share.
Arkan Integrated Solutions continues growth market Expansion with new branch in Saudi Arabia to build its competencies VoIP, Call centre and IP Telephony Solutions, Collaboration and Unified Communications.

Customer Story

Arkan Integrated Solution is what we can call a full Salesforce customer. Indeed the company has been extensively using Salesforce to automate their process from the Lead management up to the Support process.

The different processes that Cloudworks have been setting up for Arkan covers:

Marketing Automation:

All the lead gathering using the most sophisticated marketing automation features as mass email, drip programs, landing pages, integration with social media, scoring and more…

Lead and Sales Process Automation:

The full opportunity process to sell product and services is handled using Salesforce advanced workflows and cloud platform. No deal is neglected thanks to a powerful system of reminders automated based on the opportunity age and last action. The generation, of support contract is automated and provide

Order and Payment Automation:

The full order fulfillment very complex process including order automatic status, invoicing, payment reminders, product delivery with a barcode scanner is handled within Salesforce with integration with the ERP system to manage inventory. This has helped removing all the unnecessary order task management from the Sales day-to day work enabling them to close more deal rather than following up too much on order delivery and payment.

Service Process Automation:

The after sales and support process have been created and handled in Salesforce to follow the Order processing and have the full service features enabled for support agent.

Salesforce Customer Community

Today we are working on the customer community to continue this great cycle. The customer portal is being developed along with some new pages on the website integrated with Salesforce. It will help customers registering their products and raise maintenance and support cases directly linked to the right serial number within the internal application.

Features Automated

  • Marketing Automation
  • Lead Management
  • Sales Process
  • Service Process
  • Order Management
  • Assets Management
  • Product and inventory Integration with Magento
  • Salesforce1 for Mobile
  • Customer Portal
  • Salesforce Product Used

  • Pardot
  • Sales Cloud
  • Service Cloud
  • Customer Community
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