Salesforce Field Service Lightning

Get features that make mobile workforce management easier on everyone involved.

Get everything your team needs to excellently manipulate the complex logistics, rising customer anticipations, and high costs of onsite operations.

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The app they need

Give mobile employees the app they need to fix problems right the first time.
Change colors and add logos to make the mobile app your own.
Automatically send and receive real-time updates.
View all your mobile jobs for a given day in an easy map view.
Get guided instructions to ensure jobs are completed correctly.
Access a single, central source of helpful articles and information.
Instantly collaborate with company experts and other employees.
Quickly scan parts and equipment barcodes on the spot.
Generate work reports — including multiple signatures — to finish while onsite.
Quickly scan parts and equipment barcodes on the spot.

Upsell with easy access to contracts customers can sign on the spot.

 
View all your mobile jobs for a given day in an easy map view.

Contracts and optimisation

Arrange contracts and Schedule

Relief dispatchers, Arrange contracts and Schedule staffs more professionally
Easily dispatch jobs by drawing shapes on the map to indicate where agents should focus.
Collaborate instantly with agents, techs, and other employees.
Optimize scheduling of your field agents based on parameters you choose.
Schedule groups of techs and resources all together.
Monitor, track, and update the entire RMA process.
Track all your assets and resources from a single console.

Supercharged maintenance features

Plans, metrics, and more

Give managers insights into maintenance plans, metrics, and more
Draft contracts and plans for customers customized by frequency, parts, and other objects.
Manage contractors and other employees all on the same platform.
Assess how your field service operation is performing using advanced metrics.
Provide a central source of helpful articles and info accessible from anywhere.
Collaborate instantly with dispatchers, techs, and other employees.
Track all your assets and resources from a single console.